Complaints Policy

Making a Complaint

We aim to provide our patients with the best service possible, however, we know that things can still go wrong. If you feel that you have a genuine reason to complain then we would like to hear from you so that the matter can be settled as quickly and as helpfully as possible.

If you wish to make a complaint please contact the Practice Manager

How to make a complaint

• In writing 
• In person
• Use our secure online form

What to expect when you make a complaint

There is an updated practice in-house complaints procedure to deal with your concerns and the service that we provide this follows the standard NHS Complaints procedure (April 2011). We aim to acknowledge any complaint within 5 working days and to report back to you within 30 working days, although in some cases more time may be required.

Getting help to raise your concern

If you need help to raise a concern, then contact Llais. Llais is an independent body and its free Advocacy service and can provide information, advice and support to members of the public who may wish to raise a concern

How to contact your local Llais Office

Public Services Ombudsman For Wales​

​If you are unhappy with the way we have handled your complaint, please let us know so that we can discuss this with you and address your concerns. ​ However, if you are still not happy, you can report it to the Public Services Ombudsman For Wales.

How to complain to the Public Services Ombudsman Wales